WOLF PARK ASSOCIATION FOR THE STUDY AND PROTECTION OF WOLVES AND
CANIDAE will not be able to formalise the order. Any complaint about the lack of
The user must make any complaint about the inoperability of the bank card to his/her financial institution.
Delivery time

WEB – TEMPLATE FOR GENERAL CONDITIONS OF SALE

Deliveries are made within the national territory within the period indicated on the website and in any case within the period indicated on the
website and in any case within a maximum period of 21 calendar days from the date of order confirmation.
date of order confirmation.
If, for any reason attributable to LOBO PARK ASOCIACIÓN DEL
and protection of wolf and canidae could not meet the delivery date, it will contact the user
the delivery date, it will contact the user to inform him/her of these circumstances
establishing a new delivery date or, if necessary, the cancellation of the order and the reimbursement of the
reimbursement of the amount.
Buyer’s rights
The user who purchases products on the website is entitled to a series of rights
described below:
Right of withdrawal. The user has a period of 14 calendar days from the receipt of the order
from receipt of the order without the need for justification to exercise this right.
right. The user must notify his decision to info@lobopark.com. The amount of
the purchase will be refunded by the same means of payment used for its acquisition
purchase and once LOBO PARK ASOCIACIÓN DEL ESTUDIO Y LA PROTECCIÓN DE LOBO Y CANIDA
and protection of wolf and canidae has received the products, verified their correct condition
verified its correct condition; or the user presents proof of return of the products.
the products. In any case, it will be the user who will bear the costs of the return.
return.
The user acknowledges knowing that there are exceptions to the right of withdrawal
as set out in article 103 of Royal Decree 1/2007 of 16 November 2007, which approves the revised text of the
which approves the rewritten text of the LG for the defence of consumers and users and other
users and other complementary laws, by way of example, this would be the case of
personalised products, products that could deteriorate or expire quickly, sealed products
expire quickly, products sealed for reasons of hygiene and/or health, etc.
etc.
You can download a model for exercising the right of withdrawal here.
Right of return: in all those cases in which the user considers that the product does not
considers that the product does not conform to what was stipulated in the order, he/she will be able to
contact LOBO PARK ASOCIACIÓN DEL ESTUDIO Y LA PROTECCIÓN DE LOBO PARK ASOCIACIÓN DEL ESTUDIO Y LA
and CANIDAE PROTECTION and inform them of the existing disagreement.
the user will then be informed of how to proceed with the return and will be informed if the replacement
and will be informed if it is necessary to replace the product.
You can download a form to exercise your right of return here.
Product warranty
LOBO PARK ASOCIACIÓN DEL ESTUDIO Y LA PROTECCIÓN DE LOBO Y
CANIDAE guarantees that its products are in conformity with the contract and unless otherwise provided by
and unless otherwise provided by law, it accepts no liability for any loss which is not
attributable to any breach on its part, LOBO PARK ASOCIACIÓN DEL ESTUDIO Y LA PROTECCIÓN DEL
LOBO PARK, LOBO PARK AND CANIDAE STUDY AND PROTECTION ASSOCIATION takes all the measures
to provide a faithful display of the product on the website, however, LOBO PARK CANIDAE cannot be held responsible for any
However, it cannot be held responsible for the slightest differences or inaccuracies that may exist due to the
due to lack of screen resolution or problems with the browser being used.
browser being used.

Means of communication with the user
By using this website, the user agrees that most of the communications with LOBO PARK ASOCIACIÓN
communications with LOBO PARK ASOCIACIÓN DEL ESTUDIO Y LA PROTECCIÓN DE LOBO PARK ASOCIACIÓN DEL ESTUDIO Y LA PROTECCIÓN DE
OF LOBO AND CANIDAE are electronic.

WEB – TEMPLATE FOR GENERAL CONDITIONS OF SALE

Other Legal Regulations
These terms and conditions and any other documents referred to in these terms and conditions constitute the entire agreement between the parties.
these constitute the entire agreement existing between the user and LOBO PARK
ASSOCIATION FOR THE STUDY AND PROTECTION OF LOBO AND CANIDAE, in relation to the object of sale
object of purchase and sale and supersede any other pact or agreement agreed orally or in writing by the parties
orally or in writing by the parties.
The information and or personal data that the user provides to LOBO PARK
ASSOCIATION FOR THE STUDY AND PROTECTION OF LOBO PARK AND CANIDAE, will be
will be treated in accordance with the RGPD and the privacy policy of the website. Please refer to the
privacy policy to find out how your personal data is used.
The contracts for the purchase of products shall be governed by Spanish law,
any problem related to them will be subject to the jurisdiction of the courts of Malaga
If the conclusion of this purchase contract between LOBO PARK ASOCIACIÓN DEL ESTUDIO Y LA PROTECCIÓN DEL
and protection of wolf and canidae and the user should a dispute arise, the user as a
dispute arises, the user as a consumer may request an out-of-court settlement in accordance with the
in accordance with the EU Regulation 524/2013 of the European Parliament on Online Dispute
Online Dispute Resolution in Consumer Matters.
This method can be accessed via the website:
http://ec.europa.eu/consumers/odre/.